Refund policy
All Sales Are Final
Because all products sold on Alba's Dawn Guide are digital products delivered electronically and instantly, and because digital content cannot be “returned” once accessed or downloaded, all sales are final. We do not offer refunds, exchanges, or returns on any Digital Product once the order has been completed and access/download has been granted, except as expressly stated below or required by applicable law.
By completing your purchase, you acknowledge and agree that:
• You are purchasing a digital product, not a physical good;
• You will receive instant or near-instant access to the product upon payment;
• You explicitly consent to immediate delivery of digital content and, where applicable law grants a statutory withdrawal/cooling-off period for digital goods, you expressly waive that right in exchange for immediate access, to the extent permitted by law.
Why We Don’t Offer Refunds
Digital products, unlike physical goods, cannot be “returned” in a meaningful sense — once a file has been downloaded or accessed, it can be copied, saved, or used indefinitely. Our no-refund policy protects the integrity of our business and ensures fairness to all customers.
Exceptions
We will consider a refund, credit, or replacement only in the following limited circumstances:
1. Technical failure on our end: You were charged but did not receive access to your purchased Digital Product due to a verified technical error, and our support team is unable to resolve the access issue within a reasonable time.
2. Duplicate purchase: You were accidentally charged more than once for the same Digital Product in the same transaction attempt.
3. Unauthorized transaction: You can demonstrate that a purchase was made fraudulently on your payment method without your authorization (subject to our investigation and any applicable payment processor rules).
4. Legal requirement: Applicable consumer protection law in your jurisdiction grants you a non-waivable right to a refund under specific circumstances.
To request consideration under one of these exceptions, contact us within [7 days] of your purchase via our Contact Information page, including your order number and a description of the issue. We will review each request individually and respond within [5–7 business days].
Chargebacks
If you believe a charge was made in error, we strongly encourage you to contact us directly first so we can investigate and resolve the issue. Filing a chargeback with your bank or payment provider without first contacting us may result in suspension of your access to purchased content while the matter is investigated, and may affect your ability to make future purchases from our store.
Product Descriptions and Expectations
We make every effort to accurately describe the content, format, and purpose of each Digital Product before purchase. We encourage you to carefully review product descriptions before buying. Individual results from using our Digital Products will vary, and differing personal outcomes or expectations do not, on their own, qualify for a refund.
Access Issues (Not a Refund Matter)
If you are simply having trouble downloading or accessing a Digital Product you legitimately purchased (e.g., lost the link, technical error), this is a support issue, not a refund request — please contact us and we will help restore your access at no additional cost.
Free Products
Free Digital Products (such as promotional guides or quizzes) are provided at no cost and are therefore not eligible for any refund, as no payment was made.
Contact Us
If you have any questions about this policy or believe your situation may qualify for one of the exceptions above, please reach out via our Contact Information page.We’re happy to look into it.