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We’re here to help. If you have a question about an order, a product, this website, or any of our policies, please reach out using the details below.

Customer Support

Business Name: FRESH UNIVERSE LLC / Alba's Dawn Guide

Email: care@albasdawnguide.com

Response Time: We aim to respond to all inquiries within [1–2 business days].

Business Address

7901 4th St N #27248, St. Petersburg, FL, 33702, US

(Provided for legal and regulatory purposes. This is not a returns address, as we do not accept physical returns — see our Refund Policy.)

Before You Contact Us

To help us assist you faster, please include the following in your message:

• Your order number

• The email address used at checkout

• A clear description of your question or issue

Data Protection Inquiries

If your inquiry relates to your personal data, privacy rights, or a request under GDPR, CCPA, or other applicable data protection law, please mark your email as “Privacy Request” and refer to our Privacy Policy for full details on how to exercise your rights.

Business Hours

We operate primarily online and serve customers globally. Support inquiries are handled [Monday–Friday, 9am–5pm, Time Zone], excluding public holidays.